Three documents, one check

Wild Casino verification, sorted in one pass

Every licensed casino must confirm who you are before money leaves, and Wild Casino finishes the check in about 4 hours.

Start verification

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/436/2013 since 2013

Six rows, no jargon

Verified before, waiting now

Numbers below come straight from our licence and our team, with nothing rounded up.

Who checks

Wild Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/436/2013

How long

4 hours

Compulsory by

Before the first withdrawal

Questions

[email protected]

Youngest player allowed

18+

Your uploads

Your first upload, done properly

After this, you will know exactly which files to send and what reviewers look for first.

Your account checklist

Open the verification area in your account settings and note which of the three items is still marked as missing. Nothing is payable to unlock it.

Fit the whole document in

Send a colour photo or scan of your proof of identity, with all four corners inside the frame and no glare across the face. Blurred edges are the usual reason a copy comes back.

One screenshot, name and digits

A screenshot from your payment method usually counts, as long as your name and the last few digits sit in the same shot. Crop out nothing that identifies the account.

Read the outcome, not the clock

Watch your inbox for a confirmation, then check the verification area again for the result. Reviews normally close within 4 hours, and a clear copy keeps it to one attempt.

The document list

Copies that clear the first time

Our reviewers work from the same short list every time, so match the copy to the column on the right.

Proof of identity

ConfirmsYour name and date of birth

Must showAll four corners, photo sharp

Proof of address

ConfirmsWhere you live now

Must showYour name, full address, recent date

Payment method confirmation

ConfirmsThe method is yours

Must showYour name plus last digits

Before Withdrawal

Moments That Bring the Request

Here is why the document screen appears at four separate points in your time with us.

Name Off by a Letter?

A name spelled differently from your ID, or an address that has moved, brings the request forward; we ask for the document with the right detail.

Your Money Waiting

Your first withdrawal pauses at the wallet while we run the check the licence requires, and proof of identity, address and payment method are requested.

A Request for Income Proof

Ask for a higher deposit cap and the screen requests proof of income or savings, because a larger inflow changes what we need to know.

Young Face, Quick Check

If the screen asks you to confirm you are 18+, a photo of your ID or a selfie with it settles the point.

Where Your Money Comes From

A line on your screen asks how you fund your play, and it is there because our Malta Gaming Authority licence MGA/B2C/436/2013 obliges us to know. Treat it as routine paperwork, not a suggestion that anything is wrong.

Depending on your profile, the review may ask for any of the following.

Recent payslips and employer letter
Bank statements for recent months
A tax notice of assessment
Records of a property sale
Statements for savings or investments

Why Did the Scan Come Back?

A Screenshot From Your Phone. A screen grab drops the seal, the corners and the fine print, so the reviewer cannot confirm the original. Lay the card flat in good light Photograph all four edges

An Old Bill Uploaded. Address papers go stale, and a bill from a past year leaves the reviewer unable to see where you live now. Download this month's utility bill Check the date before uploading

Valid ID, Smooth Review. An ID past its expiry date proves nothing about today, so the check stops until a valid version reaches the review team. Order a renewal before you upload Send the new card once it lands

Short answers

Why are my documents holding up my payout?

It removes the worry that a refused copy or a pending review will cost you your payout.

Can I send my documents from my phone camera?+

Yes. Phone photos are accepted, as long as all four corners show and the print is sharp. Flat daylight beats flash, which tends to leave a white patch across the text. One file per document keeps the review moving.

My proof of address got refused, so what now?+

Read the note attached to the refusal, then send a fresh copy that fixes only that point. A bill older than the usual billing cycle or a screenshot of a bank app is often the culprit. If the reason is unclear, [email protected] will explain it.

Is it safe to hand over my ID and bank details?+

Yes. Copies travel over 128-bit SSL encryption and are used to satisfy the license and nothing else. Only the team that runs the check opens them, and our privacy notice sets out how they are handled.

What if my name changed since my ID was issued?+

Send the ID alongside the document that records the change, such as a marriage certificate or a deed poll. Both names then match our records and the review closes without a second round of questions. Tell the team which name you play under.

Which regulator licenses Wild Casino and under what number?+

The Malta Gaming Authority supervises Wild Casino Ltd. under license MGA/B2C/436/2013, and the company is registered as C-45683 in Malta. That license is why the identity and source of funds checks are not optional for us.

Do I have to verify before I can withdraw?+

Yes, at the latest before your first withdrawal. The casino may also ask earlier, at registration or after your first deposit. Send the three documents as soon as the request appears and the payout is not held up later.

How long does the whole check take once documents are in?+

Around 4 hours from the moment everything arrives complete and readable. A missing corner or a blurred figure restarts that clock, because the reviewer has to ask for a new copy.